Refund Policy
Return & Refund Policy
At Rejuve Theory, we want you to love your purchase. If there's an issue with your order, we're here to help.
Returns
Due to the nature of our products, we do not accept returns or exchanges on opened or used skincare products for hygiene and safety reasons.
Because our products are prepared specifically for each order, we are unable to accept returns for:
- Change of mind
- Incorrect product selection
- Orders placed in error
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we'll gladly provide a replacement or refund if the claim is approved.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been approved.
Lost Packages
If your package is lost in transit, please contact us. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Contact Us
For any questions regarding your order, please contact us at: